Pickup & Return

Now you can benefit from Pickup and Return service for Heinner products!

Having problems with a small household product? Don’t worry! HEINNER provides pick-up and return service for small appliances, which means we’ll pick it up, repair it and return it to you free of charge, by express courier. Nationwide coverage throughout the product warranty period. Save time and enjoy your favourite products.

Free pickup

Free return

National coverage

Fast and easy

GENERAL SERVICE CONDITIONS

Diagnostic and repair services for HEINNER products are provided by Depanero SRL.
For a quick and efficient solution, please follow the instructions below:

BEFORE CALLING THE SERVICE CENTRE, MAKE SURE YOU HAVE THE FOLLOWING INFORMATION
- Product model and series;
- Number and date of the invoice received upon the purchase of the product;
- A thorough description of the issue.
CONTACT THE AUTHORIZED SERVICE CENTRE USING THE FOLLOWING CONTACT DETAILS:
- S.C DEPANERO S.R.L, Sema Park, Splaiul Independenței, Nr. 319, Sector 6, București, Cod Postal 060044.
- Phone: *4114 or 0742.726.843 (07GARANTIE)
- E-mail: service@depanero.ro
- Through the Depanero portal: https://www.depanero.ro/promo-heinner
FOLLOW THE INSTRUCTIONS RECEIVED FROM THE SERVICE CENTRE.

Small home appliances warranty conditions:

Heinner small home appliances are covered by a 3-YEAR WARRANTY and Pickup and Return service:

National coverage, the product is picked up and returned to your home by express courier.
Free of charge product transport to and from the repair service provider throughout the warranty period.
Time-saving.

Large home appliances warranty conditions:

Heinner large home appliances are covered by a 3-year warranty with home diagnostics and the following benefits:

National coverage, service is provided at your home by an authorized representative.
Free consultancy and diagnostic throughout the warranty period
Time-saving.

Warranty conditions for air conditioning units:

Warranty conditions for air conditioning units: Heinner air conditioning units are covered by a 3-YEAR WARRANTY

Service and installation activities for Heinner air conditioning units are managed by S.C DEPANERO S.R.L.
S.C DEPANERO S.R.L, Sema Park, Splaiul Independenței, Nr. 319, Sector 6, București, Cod Postal 060044.
Telefon: *4114 sau 0742.726.843 (07GARANTIE)
E-mail: service@depanero.ro

If you encounter any difficulties in the assembly and servicing activities, it is mandatory that you contact S.C DEPANERO S.R.L. Otherwise, the company, together with Heinner’s representatives, will not be held responsible for any problem created by any of the assembly and servicing centers. Detailed warranty and installation conditions can be found here.

Detailed warranty and installation conditions can be found here.

*Except for air conditioning units which have a 3-year guarantee. Applicable to natural persons.
**Applies to small appliances and large appliances.